Does your system generate a global trip number across the entire fleet?
Yes, the trip number will be calculated by our server at start of trip.
What happens when iOS or Android ‘kills’ the app?
This is a rare event, but app manages this as well. On restart, it will detect that this situation has happened and it will treat the situation just like a loss of GPS signal in a tunnel.
What happens when app moves to background?
The processes continue to run in background mode. As soon as you bring the app to foreground again, you will notice that it has continued to calculate the fare.
Do I have to login into the app in order to use all functionality?
If you don’t login, the app will use the official tariff that is applicable in your City. If it doesnt find a tariff, it will choose the geographically closest. If you want to use the full power of our app, we recommend to register on our website and setup your own tariff and drivers.
How do I start, stop, cancel or suspend a trip? And how do I switch to Waiting mode?
Start: click the button on bottom right. Stop: Click that button again. Cancel: Do a longclick on that button and confirm. Suspend: Longclick on the button next left to the stop button. Waiting mode (upon passenger request): Click on the icon to the left of to the stop button. Waiting mode is triggered automatically when […]
Does the app support tipping?
Yes. If the appropriate settings, the app will prompt for the final amount including the tip. In case of payment by credit card, the passenger will be able to add the tip in the payment process.
How do I deliver the trip receipt to the passenger?
There is a number of options. QR-Code: The app generates a link to the trip URL. On iOS, click on the logo to get it displayed. On Android, click on the trip reference number displayed in the status bar. Alternatively, at the very end of a trip, the app will open a window with available […]
Does the app generate a passenger receipt?
Yes, it does and saves it in the trip History from where you can send it again. It also generates a QR-code with the link to the Receipt.(For logged in drivers) iOS: Click on the Logo to have the QR-Code displayed. Android: Click on the trip reference number in the status bar for displaying the […]
Adding the same Extra at every trip is cumbersome. Is it possible to keep Extras from the previous trip?
Yes. But the app will ask at the start of a new trip to confirm that you want to keep the previous Extras. (iOS only)
What types of Extras do you manage?
There are 4 types: – Flat: Overwrite the calculated meter amount by a ‘Flat Rate’, like $50.00 Airport to City Center. – Percentage: Apply a percentage to the calculated amount. A percentage can be a negative number for the calculation of a discount. – Amount: Can be used for Extras like ‘luggage’. This Extra can […]
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